Control Tower Agent
Customer Service Employee at Schiphol-Rijk
What are you going to do?
As Control Tower, we have the responsibility to ensure that the processes that customers have entrusted to us, both managed internally and carried out by third parties, run efficiently. Key processes include the management of master data, forecasts, pre-alerts, purchase orders, sales orders, distribution, returns, after-sales and invoicing.
In this role you are busy on a daily basis with:
- Monitoring the processes and intervening if necessary;
- Solving unexpected problems;
- Answering customer questions;
- Participate in meetings and projects aimed at improving processes and initiated by customers;
- Continuously analyzing existing processes and initiating internal and external improvement processes, where the Total Cost of Ownership is an important point of attention.
Other companies use different terms to describe a similar position, such as Supply Chain Employee, Process Engineer, Process Specialist, Supply Chain Officer or Freight Forwarder.
About the employer
This logistics service provider specializes in a wide range of transport and storage services, and strives to provide every customer with efficient and reliable logistics solutions. With a dedicated team of professionals, they can provide flexible tailor-made solutions for both national and international transport. They have modern warehouses in which they can store their customers' goods safely and efficiently.
Thanks to their extensive experience and expertise, they can respond quickly and adequately to changing market demands and customer needs. Moreover, the location is conveniently located and easily accessible from Amsterdam, Haarlem, Zaanstad, Haarlemmermeer and Leiden.
Requirements
You have 3 to 5 years of work experience as an MBO graduate with knowledge of supply chains, or you are an HBO graduate looking for your first job. You have extensive knowledge and experience in dealing with, analyzing and advising on data, trends and improvements within supply chains. With your strong analytical skills you can translate analyzes to different levels and provide advice on improvement processes.
You have a good command of the Dutch and English language, both orally and in writing, and you are proficient in various Microsoft programs, especially Excel, Word and PowerPoint. In addition, you are willing to work occasionally in the evenings or on weekends, if necessary.
What we offer
This is a full-time position of 40 hours per week, with the salary based on experience and varying between €2,400 and €2,800. You will work standard day shifts from Monday to Friday from 8:30 AM to 5:30 PM.
You will receive a temporary contract through an employment agency, with the prospect of permanent employment. There are opportunities to grow within the company, for example to the position of operational manager. The company also offers travel allowance and a pension scheme.
More information
Apics Flexjobs is the leading employment agency for challenging jobs at the best logistics companies. We strive to make our customers as accessible as possible and are happy to offer people the opportunity to get started. Personal contact is central to our team at Apics Flexjobs, where we do everything we can to give you a warm welcome and support during your work.
